Refund policy

30-Day Hassle-Free Returns & Consumer Guarantees

Store 13 stands behind everything we sell in full compliance with the New Zealand Consumer Guarantees Act 1993 and the Australian Consumer Law (ACL).

• Faulty, Damaged, or Incorrect Items: Email hello@store13.co.nz within 30 days with your order number and a quick photo. We will arrange a free replacement or full refund promptly.
• Change-of-Mind Returns (WonderCrate Stocked Goods): Unused items in original packaging may be returned within 30 days of delivery for a store credit or refund (return postage paid by buyer).
• Personalised Print-on-Demand & Instant Digital Downloads: Custom-named Play & Press items and instant Joybox PDF downloads cannot be returned for change of mind, unless faulty.